Showing posts from October, 2012

A good cellular provider experience.

I had an odd experience yesterday with my cellular provider.

It was a good experience.  

I know, right?  Who says that nowadays?
But it's true.  I switched to Sprint about 3 months ago.  I received a bill that had something on it that I didn't understand.  On a Saturday  I called Sprint and was on hold for less than a minute (huh.. that's new).  The person who answered was not a native English speaker, but it took me a few minutes to figure that out- which is great.  No communication issues there.
The charge was an extra $10 a month that made sense, but hadn't been explained to me by the store employee.  This, of course, pissed me off and based on previous experiences, I simply said "fine... screwed by yet another phone company" and hung up in disgust.

End of story.  Well... no.
Several hours later, the SAME customer service rep called me back.  She told me she'd talked to her supervisor and they would remove the $10 charge, for 3 months, since no one ex…